Before ordering, please read:
1,Import duties, taxes and charges are not included in the item price or shipping charges.
For custom clearance ,we will write around 80USD on the package for all the customer.
2, You must complete the first and last name of at least two words. A full first and last name is needed.
For customers in Saudi Arabia, you should provide address in English when placing an order.
3, You must complete the appropriate zip code and city names before placing the order. The zip code should match the name of the city.
4, For some countries who need UK and AU plug, please leave a message in order, so we will send the plug you need for you
5, Like all other similar robots, the robot vacuum cleaner does not work on the dark floor, If your carpet has large areas of dark color, it will be tactfully approved to be an obstacle and avoid this area because it believes it is a precipice.
Do not add liquids other than clean water to the tank.
6, For EU country, we can send you from ES or PL. There is no need to pay tax.
7, Israel’s overseas warehouse is located in Cyprus, and Israeli buyers may need tariffs.
8, The robot is designed with double anti-collision, infrared detection and front bumper. The walls and furniture are dark, the dark color absorbs the infrared, the infrared is not recognized and will depend on the frontal impact sensor.
9, Due to customs clearance issues, we currently could not ship to Canary Islands and other island, the island with a zip code of 35, 38, 52, 52, do not do the order. But if you have friends in other cities available, you Can ask them to buy it for you.
10. For Brazil customers, please add your personal tax ID number CPF in the order notes when placing orders.
11,For any issues, please feel free to come to us, we are always here.
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- Over 37,000 happy customers worldwide
- Real people on our support team ready to help
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We truly believe in the best customer support, meaning we will do whatever it takes to make sure you have a positive purchase experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.
- Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
- Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can shop with peace of mind.
- 100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.